Shipping, Easy Returns & Exchanges
We want shopping online to feel as comfortable as shopping in our Aurora boutique. If something is not quite right, we will help you sort it out.
Online Sale Purchases
Shopping our sale collection just got easier.
Online sale purchases may be returned within 14 days of delivery for an exchange or Store Credit, unless the product is specifically marked Final Sale.
Items must be unworn, unwashed and returned with the original tags attached.
Start a Canadian Online Return or Exchange
Complete our return request form before creating your Canada Post return label or QR code (no printer needed). This helps us match the return to your order and process it correctly.
U.S. customers: the Canada Post return label and QR code option is for Canadian returns only. Please review the U.S. Returns section below before mailing anything back.
Returns at a Glance
- Online returns or exchanges are accepted within 14 days of delivery.
- Regular-priced online items may be returned for a refund, exchange or store credit.
- Unless marked Final Sale on the product page, online sale items may be returned for an exchange or store credit.
- Items must be unworn, unwashed and have the original tags attached.
- Jewellery must be unworn and returned in its original packaging, unless defective.
Return Shipping
- Return shipping for standard returns is the customer’s responsibility.
- Canadian customers may use our Canada Post return label or QR code (no printer needed) without paying upfront.
- The cost of the Canada Post return label will be deducted from the refund or store credit when the return is processed.
- If an item arrived damaged or we made an error, Lemonberry will cover return shipping once the issue has been reviewed and approved.
Shipping
Local Delivery
Free local delivery is available in Aurora and Newmarket.
A $5 flat-rate local delivery option is available to Bradford, King City, Barrie and Innisfil.
Deliveries run weekly, with additional runs based on order volume. Orders are grouped by area for efficiency, and we will contact you once your delivery is scheduled.
Canada Shipping
Free Canada-wide shipping is available on orders over $150.
A flat $12 shipping rate applies to Canadian orders under $150.
Shipping charges are confirmed at checkout before purchase.
U.S. Shipping
U.S. shipping is calculated at checkout based on your order and delivery destination.
Duties, taxes, tariffs, brokerage fees and other customs-related charges may apply and are the customer’s responsibility.
Processing Times
Orders normally ship within 1–2 business days.
Orders placed on weekends or holidays ship on the next business day.
Estimated Delivery Times
Canada: 3–7 business days
United States: 5–10 business days
Delivery times may vary due to carrier delays, weather or customs processing. Once an order has shipped, delivery timelines are managed by the carrier.
Returns & Exchanges
Sometimes something simply does not work out. Here is how each type of purchase is handled.
Regular-Priced Online Purchases
Eligible regular-priced items may be returned within 14 days of delivery for:
- A refund to the original payment method
- An exchange, subject to availability
- store credit
Online Sale Purchases
Eligible online sale items may be returned within 14 days of delivery for:
- An exchange, subject to availability
- store credit
Sale purchases are not refundable to the original payment method.
Items specifically marked Final Sale cannot be returned or exchanged.
In-Store Purchases
Eligible in-store purchases may be exchanged or returned for store credit within 14 days of purchase.
Items specifically marked Final Sale are not eligible.
Return Condition
All returned merchandise must be:
- Unworn
- Unwashed
- Free of scents, stains and wear
- Returned with the original tags attached
Jewellery must be unworn and in its original packaging, unless defective.
How to Start a Canadian Online Return
Complete our return request form before creating your Canada Post return label or QR code. This lets us know what is coming back and how you would like the return handled.
Our Canada Post option allows Canadian customers to create a printable return label or a QR code that can be scanned at Canada Post. No printer is required when using the QR code.
The return shipping cost will be deducted from the refund or store credit when the return is processed.
For an in-store purchase, please visit our Aurora boutique and we will take care of you there.
Exchanges
We are happy to offer one size exchange per order, subject to availability.
Canadian customers are responsible for the cost of returning the original item. Once the return is received and approved, Lemonberry will ship the replacement size at no additional shipping charge within Canada.
If the replacement item costs more than the original purchase, the customer will be responsible for the difference.
If the requested size or item is no longer available, the return will be handled according to the original item’s eligibility:
- Regular-priced items may be refunded or issued as store credit.
- Sale items will be issued as store credit.
U.S. customers are responsible for both the cost of returning the original item and the shipping cost for the replacement item.
Damaged, Defective or Incorrect Items
Please contact us within 7 days of delivery if an item arrives damaged, defective or incorrect.
Before mailing anything back, complete the return request form and select the damaged or defective option.
We may ask for photographs of the issue, the full item, tags and packaging before approving the next steps.
If the item arrived damaged or defective, or if Lemonberry made an error, we will cover the approved return shipping and offer a refund, replacement or exchange where available.
Store Credit
Store credit is issued electronically and may be used toward a future purchase online or in our Aurora boutique.
Eligible online sale returns are issued as store credit rather than refunded to the original payment method.
Original shipping charges and return shipping costs are not included in the credit.
U.S. Returns
Eligible U.S. returns are accepted within 14 days of delivery if the items are unworn, unwashed and have the original tags attached.
Regular-priced online items may be returned for a refund, exchange or store credit. Online sale items may be returned for an exchange or store credit, unless marked Final Sale.
The Canada Post return label and QR code option is for Canadian returns only. U.S. customers are responsible for sending eligible returns back to Lemonberry.
U.S. customers are responsible for return shipping and any duties, taxes, brokerage fees or customs-related charges.
Damaged or defective item? Please contact us before mailing anything back. We may ask for photos of the issue, full item, tags and packaging before approving the return.
When returning an item from the United States, please follow these instructions to help avoid unnecessary customs charges:
- Clearly mark the package as “RETURNED CANADIAN GOODS”
- Include your original order number on or inside the parcel
- Declare the item as returned goods using the original value
- Do not mark the package as a gift or new purchase
If duties, taxes, brokerage fees, return shipping charges or customs-related charges are billed to Lemonberry, those amounts may be deducted from the refund or store credit.
These charges are determined by customs agencies and carriers and are outside Lemonberry’s control.
Refunds
Eligible refunds for regular-priced merchandise are issued to the original payment method within 5–7 business days after the return is received and approved.
Sale returns are issued as store credit and are not refunded to the original payment method.
Original shipping charges are not refundable.
When our Canada Post return label or QR code is used, the cost of the return label will be deducted from the refund or store credit.
If return shipping, duties, taxes, brokerage fees or customs-related charges apply, the final refund or credit amount will reflect those deductions.