Start a Return

Need to return or exchange an online order? No problem.

This return label form is for Canadian online returns only. U.S. customers should review the U.S. Returns section on our Shipping, Returns & Exchanges page before mailing a return.

Online returns or exchanges are accepted within 14 days of delivery.

Items must be unworn, unwashed, and have original tags attached. Final sale items cannot be returned or exchanged.

Please complete the form below so we know what’s coming back and how you’d like us to handle it.

After you submit the form, you’ll see next steps for creating a Canada Post return label or QR code (no printer needed).

For standard returns, return shipping is the customer’s responsibility. Our Canada Post return label or QR code (no printer needed) lets you send the item back without paying upfront. The cost of the return label will be deducted from your refund when your return is processed.

Damaged or defective item?

Please choose the damaged/defective option in the form below. Photo instructions will be available after your return request has been reviewed, so you do not need to upload or email photos before submitting this form.

Before you mail your return:

  • This Canada Post label option is for Canadian online returns only.
  • U.S. customers should review the U.S. Returns section on our Shipping, Returns & Exchanges page before mailing a return.
  • Please make sure your order number is entered correctly when filling out the Canada Post return form.
  • For standard returns, return shipping is the customer’s responsibility.
  • If you use our Canada Post return label or QR code (no printer needed), you do not need to pay for shipping upfront.
  • The cost of the return label will be deducted from your refund when your return is processed.
  • If your item arrived damaged or defective, please do not create a label or mail it back until we review your request and provide next steps.

For full details, please see our Shipping, Returns & Exchanges page.